Frequently Asked Questions

How can I keep track of the status of my orders?

The ‘My Account’ section in your account, review the status of your orders, so that you can receive relevant information based on the respective ‘Order Number’.

Will I get a confirmation call from GS after placing order?

Usually we don,t call customers for order confirmation. All new customers are logged in to account via OTP(one time password) or email confirmation so we take this as order confirmation and ship you the order right away.

How can I cancel my order?

In order to cancel your order, please login to your account, in your my account section. Open the order you want to cancel and you will see an option to cancel the order. Your order can only be cancelled before it reaches the ‘Dispatched’ status in your my account.

What is the procedure for Returns or Exchange?

You can return your product easily through our website in few seconds. Just follow these steps:

  • You can Sign in to your Account From Here.
  • Go to my order section.
  • Click on the View order for the specific order you want to place replacement/refund Request
  • Select refund/replace option from the top and then click one or all items that you want return or replaced.
  • Select the quantities and reason for replacement/refund
  • Click on the SAVE button to submit the request
What are the delivery charges?
Delivery charge is the fee that has to be paid for the on-time delivery of a purchased product. Our standard shipping charges are Rs 150 but it keeps on changing based on the number of products purchased. For the best understanding please see the total shipping fee added to your order at checkout page.